We employ a tool that allows, with the end user’s permission, connection to a remote PC to provide technical support. We can fully control the PC to provide instant resolution of virus and configuration issues. We can install software, configure PC applications, deploy printers, train users and administrators and accomplish tasks in real time, eliminating the need for delay due to travel or scheduling issues. The tool requires an active internet connection and a couple minutes of the end user time to connect. This is as close to instant gratification as PC support can get. To utilize our Remote Support call Wayne at 801-209-1099, then connect to http://www.fastsupport.com